TCL Phone Numbers and Emails

Toll-Free Number:

  • (877) 300-8837
    Television
Send Message

Customer Service:

  • (800) 825-6747
    Appliances
  • (855) 224-4228
    Mobile Devices and Headphones
  • (877) 300-9223
    Sound Bars
  • +911 800 102 0622
    India
  • +911 800 419 0622
    India

Legal:

  • (855) 368-0829
  • +55 113 004 7570

Technical Support:

  • +91 931 122 6140
    India

TCL Emails:

Customer Service
India
Legal
Technical Support
India
indiasupport@ffalcon.cn
India
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How to Contact?

Most Popular Number:

(877) 300-8837
Television
Total calls: 3 646 Issues resolved: 270 Last call: Mar 28, 2024

How Can I Contact Tcl Customer Care via Live Chat?

TCL customer support does not currently offer live chat services. However, TCL does provide alternative channels to contact TCL customer service. The first is by navigating to the official TCL website and accessing the "Support" section, which is located in the upper right corner of the home page. You will find options to call or email the TLC customer care team there. Suppose you get in touch with TCL customer service via email. In that case, you will be directed to a contact form to provide your contact details, details about the product, reason for contacting customer support, purchase date and a detailed explanation about your issues or queries. Once you submit the form, you can expect a response from the TCL customer service USA team within 24 hours.

How Do I Contact TCL Customer Support via Email Address?

If you want to contact TCL customer service via email, specific email IDs are available based on your particular needs and geographical location. For general customer service and trying to reach out to the TCL customer service USA, you can reach them at the specific TCL mail ID, us-orders@tcl.com. If you are in India and require assistance, the TLC customer email ID you can use is indiasupport@ffalcon.cn. Similarly, if you encounter technical issues with your products, you can contact the TCL customer service team by emailing info@uniquetechsolutionsnetwork.co.in. While composing your email, ensure that you provide comprehensive details about your query and concern, including relevant information like order numbers, product details and a clear description of the issue. The TCL customer support team will respond within a reasonable timeframe to provide you with the necessary assistance and guidance in a professional manner.

What Is the TCL Customer Service Phone Number?

TCL offers a range of TCL customer care numbers tailored to specific devices you require assistance with. For instance, if you are seeking TCL customer care help for television-related issues, you can reach customer care at their toll-free number, 1-877-300-8837, available 24/7. Similarly, inquiries regarding TCL appliances and sound bars are answered by the TCL helpline number, which is 1-800-825-6747 and 1-800-825-6747, respectively. The TCL customer service handling appliances and soundbars issues are available throughout the week, from Monday to Friday. You can call the team during TCL customer service hours that start at 9 AM and end at 12 AM and on weekends from 9 AM to 6 PM ET. Additionally, dial the TCL helpline number 1-855-224-4228 for mobile devices and headphones, available from Monday to Friday from 10 AM to 11 PM and Saturday from 11 AM to 10 PM ET. The TCL head office contact numbers mentioned above are closed during the US federal holidays.

PissedConsumer Club

Contact Information

TCL Website:

TCL Help Center:

Corporate Office Address:

TTE Technology, Inc.
1860 Compton Ave.
Corona, California 92881
United States

TCL Customer Service Reviews

1.5 / 5
Poor
Guest-5300838
Tv screen not working

Very bad experience with TCL suggest to everyone don't by TCL iffalocon product I have purchased 42inch led after 13month tv screens not working and no customer support total west of money don't by this

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Arul S Ybr
Worst ever
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Their customer service reps are the worst I have ever seen. If they can't answer something they will hung up on your face.

They will always speak like a bunch of rowdies. *** poor service pathetic is an understatement. Just never buy their products. Right from customer support to local technicians they all have same mentality.

Never try to help or resolve customer problems. Just ignore their products.

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Shanequia Yma
My new portable air conditioner/heater threw a code not listed. It isn't working at all

New portable air conditioner / heater worked great for air conditioning the 5 days we used it. A week later we used it again but needed the heater at night.

It worked for a few hours and threw a code. Unplugged it for a few minutes, plugged in back in and just beeped and showed the code. Tried the reset button but machine wouldn't do anything. Called customer service the Next morning.

The code showing was not a code they recognized. They said I should return it to Walmart. Even though we had not used the dehumidifier I decided to see if we needed to drain some water out. We did that and the air conditioner began to work.

That got us through the day. Tonight it is supposed to be in the 50s so we tried to turn the heater on and it does not work. We've had the machine less than three weeks and it received light use for about 10 days. I think it weighs around 75 lb and now we are supposed to return it to Walmart.

Apparently we got a lemon or the quality of this machine is just poor.

I'm going to call the company back and see if there are any other options besides us returning it to Walmart. We are senior citizens and it is not as easy to do these things as it once was.

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Alex F Nlt
Alert potential consumers
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have a TCL Roku TV but after 2 years, it stopped streaming anything from the Roku channel. I just get a black screen.

And streaming from the channel on the mobile app is broke, too. Only receiving playback error messages. Roku customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or devices or even my IP address but I can't imagine why.

The Roku channel is free.

Just stay away from TCL or Roku products and services. It's garbage

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How Good is TCL's Customer Service?

Seneca Tim
Seneca Tim
Feels Satisfied | Mar 09, 2024

Very efficient and knowledgeable.

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Merle S Xvr
Merle S Xvr
Feels Disappointed | Dec 13, 2023

Was on

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Fabien Rph
Fabien Rph
Feels Disappointed | Sep 22, 2023

It wasn’t a matter of effort or unprofessional behavior. It was approximately one hour and 45 minutes on two separate calls. Very frustrating because of the repiitition and language barrier that was frustrating. They were very patient and peasant however.

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Jessamine Wtv
Jessamine Wtv
Feels Disappointed | Sep 18, 2023

Couldn’t fix problem

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Shabazz Tko
Shabazz Tko
Feels Satisfied | Sep 18, 2023

Very good

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Taffy Hvw
Taffy Hvw
Feels Disappointed | Sep 14, 2023

My sister had bought me a TCL television as an early birthday present around 2 years ago now from a Costco branch here in the UK (Wembley) and recently I have started having issues with the TV as it constantly keeps restarting itself after 20 minutes of the TV being on and from then on the TV does not stay on. I have been trying to get in touch with TCL for the last few days and have been unsuccessful with being able to speak with someone. Please could someone get in contact with myself so I can see if the TV is fixable.

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Summary of TCL Customer Service Calls

4.3K TOTAL
CALLS
04:42 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TCL?

Product/ Service Question:

  • “WiFi not working”
  • “Phone not working properly need a new one”
  • “No se conecta a wifi”

Request for Information Question:

  • “Find out how to watch tv on Rolu without internet service”
  • “Need to ask questions about my new TCL ph”
  • “Don't know how to put money for minutes on the phone”

Staff Question:

  • “No service”
  • “Complaint for your serviceman”
  • “Nobody answers in self customer service”

Return/ Replace Question:

  • “Exchange”
  • “Changing my phone number”
  • “I want to change my number”

Account Question:

  • “No remote need to get in settings on tv to change password”
  • “Cant get espn to log in”
  • “I need to get my password for my email”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancellation”
  • “Activate my phone”

Shipping and Delivery Question:

  • “Tv is not coming on”
  • “To get the talking mechanism off my tv”
  • “I can't get the sound to work after downloading app”

Payments and Charges Question:

  • “Phone won't charge”
  • “Fraud”
  • “Why I'm being billed”

Website/ Application Question:

  • “TCL Application not work”
  • “Could not install any application”

Cards Question:

  • “Cardit card”
  • “I need a new battery for my government phone the battery # is Alcatel tlio28c7.ihope it's free because I don't have a credit card or debit card so I can I get a new battery”
  • “I forgot my pin for my roku account”

Refund Question:

  • “Refund payment not paid back to my account”
  • “Refund”
  • “I want my money back”

Other Question:

  • “Parts”
  • “My device lock”
  • “TV Trouble imagining”

About

Summary

Being a top tier TV manufacturer, TCL is a company with a rich history. TCL is a well known label that sells more than 20 000 000 TV sets around the world. The company has more than 30 research and development centers around the globe. TCL has cloe ties with industry leading players in North America such as Roku, Ucla, Dolby Vision, The Ellen Show, and San Jose Earthquakes etc. Along with TVs, TCL manufactures appliances to choose from a range of dehumidifiers as well as portable, window, and split air conditioners.

TCL reviews and complaints

TCL is ranked 722 out of 2909 in Appliances and Electronics category

Area Served

USA

Payment Methods

VISA

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