TCL
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TCL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCL has 1.7 star rating based on 214 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend TCL to a friend or colleague.
- Rating Distribution
Pros: Low price, Nice clear pictures, Clear pictures.
Cons: Poor customer service, Customer service sucks, Display pannel went bad in under a year.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCL has 1.7 star rating based on 214 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend TCL to a friend or colleague.
- Rating Distribution
Pros: Low price, Nice clear pictures, Clear pictures.
Cons: Poor customer service, Customer service sucks, Display pannel went bad in under a year.Recent recommendations regarding this business are as follows: "DO NOT BUY ANY TCL PRODUCT.", "Do not purchase TCL products", "If you have a problem with your TV that is a factory warranty problem, don't expect TCL to care. The technical peoble will pretty much ignore you. I have had a warranty issue since Septmeber 2023 that has still not been corrected. This is my first and last TCL product.", "Tv tcl", "Excellent".
Most users ask TCL for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top TCL Reviews
"Tech support"
Needed to know how to set up a feature of the TV. It all got resolved. Thanks for your help. I got it going. User's recommendation: Excellent
"The TCL customer service with "ghost" you."
I have been having an ongoing service/technical issue with TCL since September. 2023. My TV is unable to open Amazon Prime Video. It crashes every time it...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't exit the boot mode on my TCL 20 SE
Preferred solution: A solution to my phone being blocked by boot mode
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TCL Support #US092023****
In summary, not at all good.
My saga with TCL's NON-Customer Service continues. I have sent multiple emails to my TCL CS contact asking for an update on my warranty problem.
Well, TCL customer service is completely ignoring my correspondence. They have NOT responded to me now going into the third...
As of this date, TCL has not solved my problem.
As you will see if you review your Customer Service notes/emails, I have done everything that has been asked of me. In return, TCL has done little to solve my warranty problem.
With whom may I communicate that has the authority to take action on my warranty request?
TCL Support #US090223****
- Very few
- Customer service is terrible
- Company does not stand behind product
Preferred solution: Full refund
User's recommendation: If you have a problem with your TV that is a factory warranty problem, don't expect TCL to care. The technical peoble will pretty much ignore you. I have had a warranty issue since Septmeber 2023 that has still not been corrected. This is my first and last TCL product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The TCL customer service with "ghost" you.
NO, I WILL NOT. I had an old Samsung smart TV die a week ago.
When looking for a new replacement set, I DID NOT look at any TCL products. I bought a LG set.
My TV is unable to open Amazon Prime Video. It crashes every time it tries to open. After months of what felt like unlimited troubleshooting, which did not solve the issue, TCL finally sent a service technician to replace the motherboard and Wi-Fi board. The tech put the parts in, and left.
He did not stick around to see if he solved the problem. His parting words were, "if this does not work, call me and let me know. I will report to TCL the parts did not solve the problem". Well, the parts replacement did not work.
After more months of sending emails to TCL complaining they asked me to try more troubleshooting. I have found a workaround, but I have to use my smartphone as a hot spot to get Amazon app to work. I still cannot push the Amazon button on my remote and get the Amazon app to open. I did not buy this TV to have to use my smartphone to get it to work properly.
As of three weeks ago, TCL has stopped communicating with me. Total silence from them. I am guessing my multiple emails to them are now DO automatically deleted. I know TCL does not care, but last weekend I bought a new 55" LG TV.
IT WORKS!
DO NOT BUY TCL.
THEY DO NOT CARE ABOUT YOU AS A CUSTOMER. THEY ONLY WANT YOUR $$$$$
REF: TCL Support #US090223****
Preferred solution: A solution to my problem
User's recommendation: DO NOT BUY ANY TCL PRODUCT.
West Palm Beach, Florida
No se conecta a wifi
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Verified Reviewer
Inability to provide me any monetary compensation or replacement for a faulty TV
Inability to provide me any monetary compensation or replacement for a faulty TV. I have a 65 TCL that is JUST over 2 years old that caused my soundbar to inadvertently turn onWHEN THE TV WAS POWERED DOWN!
I spent literally hours with three separate representatives to troubleshoot, reset, etc. etc.to no resolution. They kept telling me it wasnt their TV that was the problemit was the soundbar! I changed HDMI cords, factory reset the TV and soundbaragain it turned on.
When they still made the determination it wasnt their TV, I hooked the soundbar to a Samsung and a Vizio TV.the result?! It was the TCL, because I had both plugged in for hours and overnight and the soundbar did NOT inadvertently go on! When the rep finally somewhat conceded that it was rare, but could be the TV, he told me that there is nothing they could do for me because it was past the one year warranty. I had even asked him to elevate the claim to a superior; he refused!
It is hard to believe that I need to buy a new TV after only one year! MY GUARANTEE to them is that I will never purchase anything TCL again and will let my friends and family know to do the same.
- Nice picture
- Failed components
Preferred solution: Price reduction
User's recommendation: Do not purchase TCL products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Vancouver, British Columbia
Broken tv after 1 year please help
Hello, I bought a TCL 55" TV in December 2022 at Best Buy in Richmond, Canada. Last week, just over a year after the purchase, the TV stopped working.
I believe it's only the display because it turns on, and I can hear the sound, but there is no picture.
I am very frustrated because having this kind of problem after only one year of use seems unreasonable, especially considering that I paid $560 in cash and had checked excellent reviews about the TV on forums and also on the Best Buy website.
My 5-year-old daughter is extremely disappointed and sad as she is the one who uses the TV the most to watch her cartoons and improve her English. We are from Brazil, and the TV helps us a lot with entertainment and correct English pronunciation.
The TV is much more than a simple decoration or pastime for us; it is a necessary and important tool for our development as citizens and a family in Canada.
Therefore, we are quite saddened that after just one year of use, we can no longer enjoy the benefits of the TV we purchased.
We currently cannot afford to buy a new TV, so I would like to know what you can do to help us, especially now during this winter when outdoor activities are more challenging. It would be incredible if you could either fix our TV or provide us with a new one at no additional cost.
Thank you, and I look forward to your response so that we can continue trusting the TCL brand and recommend it to our friends and acquaintances.
Best regards,
- Good quality of images
- Dont last for even 1 year
Preferred solution: new tv or mine fixed properly
User's recommendation: I am not happy. TV has broken after exactly 1 year after purchased
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My tv is faulty less than a year old
Six Mile, South Carolina
Warranty
User's recommendation: Don't recommend TCL PRODUCTS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Center Point, Alabama
Tv stop working
It was never fixed, no one helped with the issue, just a whole of lies.Very bad experience
Preferred solution: Full refund
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Verified Reviewer |
Millerton, New York
Poor service
If something seems too good to be true, it usually is. I purchased a 65" TCL TV online from Amazon.
As usual their delivery was quick, the TV was packed well arriving undamaged. Within in a few days I noticed a screen issue. I emailed TCL support to report the issue. Several days and numerous emails later they agreed to replace the defective set.
Upon registering the product, I purchased an extended warranty that supposedly covered return and replacement should a problem occur. I was shocked to learn they did not honor their own warranty expecting me to setup the new TV and dispose of the defective unit myself.
In effect TCL has no service, apparently their warranty is meaningless. After nearly a month I'm still waiting on the replacement.
User's recommendation: Look elsewhere
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Verified Reviewer |
Beavercreek, Ohio
Tv is not showing a picture it's just sound
Preferred solution: Some one. To help me fixed the problem please
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Verified Reviewer
Blank screen
- It will not last two years
Preferred solution: Apology
Reston, Virginia
Tech support
User's recommendation: Excellent
I need to File a claim on my TCL Roku tv.I do have a warranty protection plan
Preferred solution: Another TV
Queens, New York
Tengo problemas con mi televisión
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
989176****
User's recommendation: Tv tcl
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“I have a 65 TCL tv that is just over two years old....”. “I can’t believe I have to buy a new tv after just one year.” Did you travel back in time from the beginning of your post to the end? Aside from it being out of warranty, even with your time travel, there is nothing wrong with your tv as it was sold to you and as it still functions.